Customer Service Automation: Pros, Cons, & How To Set It Up Certainly, it’s dangerous to approach automation with a set-it-and-forget-it mentality. Yes, unchecked autoresponders and chat bots can rob your company of meaningful relationships with customers. “Companies must adapt or fail.” This dramatic quote from Walker Information’s 2013 report predicted what customer service would look… Continue a ler Customer Service Automation: How To Start in 3 Steps